{"id":38,"date":"2005-07-12T22:40:06","date_gmt":"2005-07-13T02:40:06","guid":{"rendered":"http:\/\/www.jwardell.com\/mini\/2005\/07\/12\/a-visit-to-mini-of-peabody\/"},"modified":"2005-07-13T00:21:16","modified_gmt":"2005-07-13T04:21:16","slug":"a-visit-to-mini-of-peabody","status":"publish","type":"post","link":"http:\/\/www.jwardell.com\/mini\/2005\/07\/12\/a-visit-to-mini-of-peabody\/","title":{"rendered":"A Visit to MINI of Peabody"},"content":{"rendered":"

I had the day off of work today to attend MacWorld Expo Boston<\/a> this morning. (The highlight of which was sitting in the new 3-series in HK’s display for its new iDrive for iPod<\/a>)<\/p>\n

With some hours free in the afternoon, I decided to head up to MINI of Peabody<\/a>. I needed to pick up new wipers and touch-up paint, and it’s been hard for me to get there during business hours. I also had Bryan in service have a look at a small click that has been annoying me in the last few months that sounded like something loose in the left driveshaft, as detailed in this NAM thread<\/a>. He was familiar with the the issue and said it was nothing to worry about, most likely some lube needed in the CV joint. I decided not to schedule a service appointment unless it became a problem or to combine it with any others in the future.<\/p>\n

I chatted with many MOP employees as I haven’t stopped by in a while, including with Martin on the status of Keith Polischuk<\/a> (Keith is an MA at MOP and recently injured his spinal cord). We were interrupted by Bryan who said they had a free bay, and they could fix the issue immediately if I had an hour. Why not.<\/p>\n

Instead of an hour, in only 15 minutes they had swapped in a whole new driveshaft. I watched every step, they made it look easy, no doubt thanks to having the right pneumatic tools, but I laughed as I imagined myself attempting the same task, and taking a whole weekend to do so. Sure enough the clicking sound is now gone.<\/p>\n

This is exactly why you’ll find myself and so many others online recommending MINI of Peabody. You would expect a normal dealer experience to be completely different: As if they would even bother with you walking in without an appointment, they would shrug off such a small issue, or possibly blame it on my aftermarket brakes or tires. If they were to fix the issue, you would suffer a long boring wait while they did the minimum possible to stop the problem.<\/p>\n

Yet at MOP, everyone knows your name. Cheerful greetings from all staff; sales to mechanics. Candid conversations. Despite their constant lack of staffing, they are more than happy to look at your problem immediately–and truly care about the issue. And most importantly, a service department that goes above and beyond to completely eliminate the problem by replacing the whole component instead of just repair it. Without a second thought. I was even able to watch them work on my car, while another tech literally scrubbed the floor of another bay–the secret to why it’s always as clean as a kitchen! Not to mention a manager such as Martin who will chat with you for 15 minutes on any topic, including their upcoming MINI event plans and fundraiser ideas for Kieth.<\/p>\n

Afterwards I headed home and gave the MINI a wash, and touched up those paint chips and scratches.<\/p>\n","protected":false},"excerpt":{"rendered":"

I had the day off of work today to attend MacWorld Expo Boston this morning. (The highlight of which was sitting in the new 3-series in HK’s display for its new iDrive for iPod) With some hours free in the afternoon, I decided to head up to MINI of Peabody. I needed to pick up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-38","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/posts\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":0,"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/posts\/38\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/media?parent=38"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/categories?post=38"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.jwardell.com\/mini\/wp-json\/wp\/v2\/tags?post=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}